Terms & service warranty
About these terms
These terms apply to every service booked on Best Service Providers, a platform operated by eRaffles International ("we", "us"). Services are carried out by independent, verified service partners ("partners"). By placing a booking you agree to these terms.
Bookings
- A booking is confirmed when you receive a booking number. We assign a verified partner who serves your pincode.
- Share the 4-digit Start OTP only when the partner arrives, and the Completion OTP only when you are satisfied with the work.
- Instant and emergency bookings carry the surcharge shown at the time of booking.
- Please ensure an adult is present at the address and that the work area, power and water supply are accessible.
Prices, estimates and extra work
- Fixed-price services are charged as shown on the rate card. Visit / inspection charges apply once the partner has inspected the problem, even if you decide not to go ahead with the repair.
- Spare parts and additional work are added as an estimate in your account. Nothing extra is charged until you approve it. You may reject any estimate.
- All prices are exclusive of GST unless stated otherwise. A GST invoice is issued in your account for every completed job.
Payment
- Pay only the amount shown on your invoice, by UPI to our company account or in cash to the partner against a receipt.
- Never pay any amount that is not on the invoice. Report any such request to us immediately.
Cancellation and rescheduling
- You may cancel or reschedule free of charge before the partner starts work.
- If the partner has reached your address and you cancel, the visit charge may apply.
- We may cancel a booking if the address cannot be reached, the work is unsafe, or no partner is available; you will not be charged in that case.
Service warranty
- Each service carries the warranty period shown on the rate card (for example, 30 days for most repairs), counted from the completion date.
- If the same problem returns within the warranty period, request a free re-visit from your booking page. Labour for the re-visit is free.
- Spare parts carry only the manufacturer's warranty. Physical damage, burnt parts due to voltage fluctuation, tampering, or work done by others after our visit are not covered.
- The warranty covers only the work done during that booking, not other faults in the appliance or property.
Liability
- Partners are background-verified, but they are independent professionals responsible for the quality of their work.
- Our total liability for any booking is limited to the amount paid for that booking. We are not responsible for indirect losses.
- Report any damage within 48 hours of service completion through Help & Support, with photos, so we can investigate.
Your responsibilities
Provide correct details, keep valuables secured, and treat partners with respect. We may block accounts that misuse the platform.
Complaints and disputes
Raise any issue through Help & Support in your account, on WhatsApp (+91 99448 25409) or by email (admin@surabi.net). We aim to respond within 24 hours. These terms are governed by the laws of India, and courts at Puducherry have jurisdiction.
Contact
eRaffles International
10, 2nd Floor, 3rd Cross, Brindhavanam, Pondicherry - 605013
Phone: +91 99448 25409 · Email: admin@surabi.net
Last updated: 03-11-2026